SHIPPING

UNITED KINGDOM MAINLAND TRADE DELIVERY

Chi-Africa will endeavour to deliver orders within a maximum of 15 working days. However, we may also require additional time when reasonable. Due to our busy show time, orders may take up to 30 days to be delivered. Minimum carriage paid order is £350+VAT. Orders that meet the minimum requirement of £150+VAT will be subject to a minimum charge of £15 delivery for a standard courier service. Dependant on products ordered, it may be necessary to deliver your order via the Pallet Network. This will incur extra cost which you will be liable for. Your account manager will inform you if this is the case.

PRE-ORDER DELIVERY

If you have ordered multiple items which include pre-orders, please note that all items will be despatched in one shipment once your pre-order item has arrived in our warehouse. If you would like to receive your 'in stock' item(s) in a separate delivery sooner, please purchase these through a separate new order.

INTERNATIONAL DELIVERY

We currently do not offer international delivery.

BANK HOLIDAYS
Our courier does not deliver on Bank Holidays. Orders placed on a Bank Holiday or after 3pm the day before a Bank Holiday will be delayed in dispatch until the following working day.

CAN I CHANGE MY DELIVERY ADDRESS ONCE I HAVE PLACED MY ORDER?
If you have placed an order but have entered in the incorrect delivery address then please contact us ASAP and we will do our best to catch it in time.

CAN I TRACK MY ORDER TO FIND OUT WHEN IT WILL BE DELIVERED?
If you have a query regarding the delivery of your order, you can contact us and we will advise you of the status. Please remember to include your order number, your full name and postcode when corresponding by email.

WHAT IF I AM OUT WHEN MY ORDER IS DELIVERED?
Our carrier will leave a card, you may have to collect from your local collection office or rearrange the delivery with the carrier company. Please ensure you include a mobile number with your order so that we can contact you about your delivery.

DO YOU DELIVER OUTSIDE OF THE UNITED KINGDOM?
It may be possible to deliver outside of the UK, however please contact us for a shipping quotation.

CAN I RECYCLE MY PACKAGING?
All of our packaging is recyclable or reusable.

RETURNS

30 DAY RETURNS GUARANTEE

We want you to be totally satisfied with anything that you purchase from the Chi-Africa website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date of receipt for a refund or exchange.

Chi-Africa do not offer free returns, unless the item has arrived damaged. Therefore you will be required to pay the postage charges to return any items in your order. We recommend you use a tracked delivery service to return your purchase as we cannot be held responsible for items that are lost whilst being returned to us.

Please also note that these return guidelines only apply to products purchased on the Chi-Africa website. We cannot accept returns of product purchased elsewhere.

Please return your purchase to us in its original packaging with any related accessories, and the relevant receipt and dispatch note. Any refund will be made to the card used when placing your order. Your refund will be processed within 30 days following receipt of your returned product. Please note: if the product is not returned in its original condition, we shall return it to you and will not issue an exchange or refund. If your item has been damaged in transit to you, please email us images of the damage straight away so we can rectify any issues.

EXCHANGES

We are not currently able to offer exchanges on our goods. If you would like a different product, please return your item for a full refund and re-purchase your new item.

DISTANCE SELLING REGULATIONS

Under the Consumer Protection (Distance Selling) Regulations 2000, you have a right to cancel orders for certain items purchased from our website within a statutory cooling-off period. This is normally 14 working days from the day after the date on which the item in question was delivered.

To cancel your order, please contact us.

In each case within the statutory cooling-off period and giving details of the items ordered, and (where appropriate) their delivery date.

If you exercise your right of cancellation after the item has been delivered to you, please place the item securely in its original packing and return it to us with your dispatch note to the our address: Unit 38, Church Farm, Old Park Lane, Bosham, West Sussex PO18 8EX.

A refund will be made to the card used when placing your original order and will be for the full amount of the goods purchased including standard delivery costs if paid.  Please use the Freepost Returns Label included in your package to return the item free of charge.